It is easy to contact the Telecomcell Call Center to submit complaints
As one of the subsidiaries managed by state-owned enterprises, Telcomcell’s call center is always provided by the management. The telecom company provides a company service information centre that aims to respond to all consumer complaints and queries.
In the midst of this coronavirus pandemic, the role of call centers as information centers of companies is very important. In Indonesia, several branch offices of Telcomsel were forced to close to prevent the spread of the corona virus.
In addition to providing call center services through interactive telephone connections, the telecomcell service also provides a special email to deal with complaints related to products. In addition, there are also social media accounts managed by call centre officers that answer all complaints and queries from users. Therefore, now users can easily connect to the call center of telcomsel company.
Functions and roles of telcomsel call centers in serving consumers
As a company engaged in telecom networks, Telecomcell certainly offers a variety of saving packages for the needs of consumers. One of these is the telephone package, sms package and internet data quota package. However, there are still many consumers who do not know the meaning of telcomsel services.
SoTIDAK wonders if users will contact the call centre service to ask for an explanation of the package. But in addition, the call centers provided by Telcomcell have several functions and roles. Among these are the following:
- Providing product information and promos from the company
First of all, the function and role of this telcomsal call center is to inform in relation to the product information provided by the company. As a company engaged in telecommunications, Telcomsel always innovates in providing the packages required by the users.
Thus, the call center is reliable to explain all the information of the product to the customers. In addition, the role of call center is also required by the company, especially for the promo campaigns organized by the company.
- Providing solutions to problems experienced by customers
Secondly, this call centre service also works to inform customers about how to deal with the problems being experienced. Call centre services also have the right to deal with problems or disruptions faced by consumers.
However, if the problem is reported in relation to technical or network constraints. Therefore, the call centre will forward the report to the relevant section. You get a report ticket number from a telcomcell call center itself.
- To record all customer complaints so that they can be used as assessment material
Third, every call center officer from Telcomsel is required to record all complaints, complaints, criticisms and suggestions submitted by customers. Because, from the complaints and inputs of the users, this is the material for evaluation related to telcomcell’s products.
If the customer does not like the product package from Telcomsel, then the company will change the package. In this way, all customer complaint records can decide whether the package provided by Telecomcell is in accordance with the customer’s wishes or not.
Comparison of telcomsel call centers compared to other telecom company’s call centers
The call centre provided by Telcomcell is quite responsive as compared to other competing companies. This is due to two factors. First of all, users never complain about product package services managed by Telcomsel.
Second, call center services are provided for 24 hours, with officers who are sufficiently qualified. Therefore, all complaints experienced by consumers can be resolved immediately. TIDAK wonders if Telcomsel’s call centre has always provided the best for consumers.
In addition, Telecomcell provides several ways to contact call center services for consumers who wish to complain about product problems. It is noted that there are 3 methods that you can use to contact the information center services provided by Telecomcell.
You can contact the call center via an interactive telephone connection from Telcomsel, send a direct message via social media, or access the “My Telkomsel” application to complain about complaints related to products from Telcomcel.
In general, all call center services provided by Telcomsel remain active for the full 24 hours. Therefore, your complaints can be heard by the company as long as you contact it. And there is no time limit to contact this telcomcell call centre service .
Difference In The Call Center Services Provided By Telkomsel
As one of the subsidiaries of “Red Plate”, Telcomsel certainly wants to become indonesia’s best telecommunications company. The market segmentation that has begun to enter thousands of years has certainly been carefully calculated. Therefore, call centre services are divided into 3 modes.
The first way is through an interactive telephone line. This service is often used by customers who need a direct solution to the problem. Because, the connection through this interactive phone is fast to handle it. However, sometimes the operator charges a fee to contact the call centre via a telephone line.
The second way is to present complaints through short messages or direct messages on social media. Telcomsel’s call center is often chosen by millennials through social media. Because, millennials always use social media to socialize.
However, this method is considered to be more slow in dealing with problems. Because, call center services take longer to respond to complaints or questions you ask.
The third method is through the My Telecom application. Using the My Telecomcell service, you can submit complaints or complaints about Telcomcell’s product packages.
Because, the application has a live chat feature so that you can respond to the officers’ responses to the complaints submitted so that they can be responded to quickly. In addition, you can purchase a direct credit or data package quota from the MyTelcomsal application. The process of submitting complaints will be answered directly by telcomcell call centre officials.
How to contact call center service from Telkomsel
It is not difficult to contact the call centre service from Telcomcell. It’s just that you have to choose a way to contact the call centre service. If you use the service via an interactive telephone line, you can call directly at 0807-1811-811.
You can contact the number for all telecomcell customers. For HALO card users, you can contact 133 (toll-free). And as SimPATI and Kartu users, you can contact 188 (toll fee charged if charged by a call centre officer) or 155 (toll-free).
For those of you who plan to contact the call center via social media, you can then use your personal account to submit a complaint. Please find a Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then, send a message to The Telecom Call Center social media via the Direct Message feature . Do not forget, tell the complaints you have experienced.
And the last way is through the My Telecom application. First, please download, install and register an account first. Then, there is a menu “Contact the Call Center or CS”. And then, tell me the complaints you had. After this, the call centre will respond to all complaints or questions asked.
As one of the state-managed subsidiaries, Telcomcell certainly provides a call centre to serve customer complaints or queries. There are 3 methods so you can connect to call center services. Therefore, please choose a way to contact Telkomsel’s call center to submit complaints or questions about the product.